Shipping policy
Every Sepal order ships free, with tracking. Our orders ship from an international fulfillment center, so delivery takes a little longer than from a domestic warehouse. We’d rather tell you that up front.
At a glance
- Cost: Free on every order
- Processing: 1–2 business days
- Delivery: 6–14 days after your order ships
- Tracking: Emailed when your order ships
- Lost or damaged: We resend or refund
1. Where we ship
We ship to the countries available at checkout. Enter your address there to confirm we can deliver to you.
2. Processing time
Orders are packed and handed to the carrier within 1–2 business days. You’ll get a confirmation email when you order and a second email with tracking once it ships.
If your order will ship later than this, we’ll email you with the new timing, and you can cancel for a full refund if you’d rather not wait.
3. Delivery time
Most orders arrive within 6–14 days after shipping. These are estimates, not guarantees. Carrier delays, weather, and holidays can add time.
4. Shipping cost
Shipping is free on every order, whichever bundle you choose.
5. Tracking your order
Your tracking link arrives by email when your order ships. Because parcels travel internationally first, tracking can take a few days to show movement, so a quiet link early on is normal. If your tracking hasn’t updated for 7 days, email us and we’ll follow up with the carrier.
6. Wrong address or changes
Please check your address at checkout. If you spot a mistake, email us right away with your order number. We can fix the address or cancel before your order ships, but not once it’s with the carrier. If a parcel can’t be delivered because the address was wrong or incomplete, we’ll contact you and can reship at cost once you confirm the correct address.
7. Lost, delayed, or damaged parcels
If tracking says delivered but you can’t find your parcel, check around your address and with neighbors, then email us. We’ll look into it with the carrier, and if we can’t confirm delivery, we’ll resend or refund. If your order hasn’t arrived within 21 days of shipping, or arrives damaged, email us and we’ll resend or refund. You won’t be out of pocket for a lost parcel.
8. Multiple bars
Every bundle ships together in one parcel.
9. Not happy with your order?
Your first order is covered by our 30-day money-back guarantee. See our Refund Policy for details.
Questions? Email hello@sepalbody.com. We reply within 1–2 business days.